MonkeyCam
How to reach the MonkeyCam team: the contact form, the support address, what to include in your message, and what to expect back.
Meet someone random →Most questions about MonkeyCam — camera permissions, matching, coins, skip and report — are already answered step by step in the help center, and the blog covers the bigger ones like safety and cost. If your question is “how do I…”, start there; you will have the answer in a minute instead of a message thread.
For everything else, use the contact form on this site. It reaches the MonkeyCam team directly, and it is the right channel for account questions, coin and payment issues, privacy requests, and anything about how the site works. One message with the full picture beats three messages with a third each.
Prefer email? Write to [email protected]. Same team, same queue. Put the point in the subject line — “coin purchase missing”, “privacy request”, “appeal” — and it lands in front of the right person faster.
Whatever makes your case checkable. For payment issues: roughly when the purchase happened and the amount — never your full card number, we do not need it and neither does anyone legitimate. For account or enforcement questions: what you saw, in order. For bug reports: your device, browser, and what you did right before it broke. Screenshots help more than adjectives.
If someone in a chat crossed a line, the report button inside the chat is the strongest tool — it attaches the context automatically. Use the contact form afterward only if there is more we should know. And a standing warning: anyone claiming they can unban accounts or restore access for a fee is a scammer. Report them, and never share your login or ID.
We can only speak for MonkeyCam. If your problem lives on another platform — a ban on the Monkey app, a purchase inside someone else’s service, an account you made elsewhere — their support channel is the only one that can fix it, and anyone claiming otherwise is selling something. If you landed here after a ban somewhere else, the honest options are in our blog: appeal through their official channel, or start fresh here.
A human reads every message. We reply when a reply helps — payment and privacy requests always get one — and we would rather take an extra day and give you a real answer than send a fast template. While you wait, the help center covers the common cases, and the random video chat page explains the product itself if you are still deciding whether to try it.